Coronavirus (COVID-19)

La Clinica’s Services During COVID-19

La Clínica is working hard to care for our community while keeping our clinics safe and healthy for both patients and staff during this COVID-19 pandemic.

Can I get tested for COVID-19 at La Clínica?

Who can get tested at La Clínica? La Clínica is currently offering testing to La Clínica patients if you have symptoms (see below), exposure to someone with COVID-19 or if your work requires it.

Symptoms are:  Fever, cough, shortness of breath, chills, repeated shaking with chills, muscle pain, headache, sore throat, and/or new loss of taste or smell.   Other less common symptoms include nausea, vomiting, or diarrhea.

Please call if you or your child has any of the above symptoms, even if you do not want testing for COVID-19. Your provider will give you advice on how to take care of yourself and your household.

If you are experiencing difficulty breathing, please call 911 or go to the nearest emergency room.

How do I get tested?  Call your medical site to discuss your symptoms or circumstances. You will be given a phone appointment with a medical provider and a testing appointment, if appropriate.

Test positive for COVID-19? If a patient tests positive for COVID19, your provider will assess if you need to go to the ER or hospital. If not, we will give you instructions for home care. We will also provide information about home isolation and quarantine for those who live in your household.

Not a La Clínica patient?  More information is available online about COVID-19 testing offered in Oakland, Alameda County, Contra Costa County and Solano County.

What’s the cost of COVID-19 testing and care?

Testing: If you have insurance, testing for COVID-19 is free.  If you don’t have insurance, testing is free at many locations.  However there may be some lab charges or charges related to your medical visits. 

Treatment: Most cases of COVID-19 can be treated at home. However, if you don’t have insurance and have to go to the hospital, out of pockets costs can be high. This is an important time to speak to our staff to determine what health insurance you or your family members may be eligible for.Even if you don’t have insurance, if you are having difficulty breathing you should still go to the hospital to get the care you need.

How can I get health insurance?

Covered California and Emergency MediCal can cover medical care should you or your family need it.  Undocumented Immigrants can qualify for emergency Medi-Cal coverage for COVID-19 testing and care.  There are also county-based assistance programs that will reduce your visit costs based on your income.

Be sure to speak to your clinic’s Registration department to ask for more information.

La Clínica’s Casa CHE staff provide enrollment assistance in Alameda, Contra Costa and Solano Counties. Patients and community members may call 1-855-494-4658 to schedule a telephone enrollment appointment. We can help families to:

  • renew or update information for an existing case
  • submit new applications to Medi-Cal, Cal-Fresh or Covered California.

How do I become a patient at La Clínica?

New Patient Registration: We welcome all new patients to enroll with La Clínica as your primary care provider. Most registration appointments are now done by phone. Information on how to register as a new patient or move your care to La Clínica.

La Clínica patients with cough or fever

For La Clínica patients who have a cough or fever or other COVID-19 symptoms, we ask that you please:

  • Stay at home (Consider asking a family member or neighbor to get groceries for you).
  • Call La Clínica to decide if you should come in.
  • Call La Clínica to reschedule any non-urgent appointments you have upcoming.
  • Stay at least 6 feet away from others and wear cloth face covering in all public settings.

If you are experiencing difficulty breathing, please call 911 or go to the nearest emergency room.

What medical visits are done by telephone?

To protect your health and others, La Clínica is now providing Telehealth visits when possible. This includes visits for these health conditions:

  • physicals
  • colds, coughs, flu
  • diabetes, hypertension, cholesterol
  • asthma
  • well-child visits over 4 months old
  • nutrition and health education
  • behavioral health

Please make sure that we have your up to date telephone information. You will receive a call at the regularly scheduled appointment time.

What medical visits are in person?

In-person appointments are available only as needed for urgent issues and for these necessary appointments:

  • Prenatal and postpartum visits.
  • Well child checks for your children under 4 months old.
  • Other acute issues, like a urinary tract Infection (UTI), chest pain, Depo-provera and other urgent issues related to birth control, etc.

Please call La Clínica  if there are any changes in your health or if you develop a cough or fever before your scheduled in person appointment.

Visitor Policy & What to Expect for In-Person Visits

For all La Clínica patients, you will notice these changes  at in-person visits:

  • Masks: All patients and those accompanying them are required to wear a mask when entering our clinics.
  • Greeters will meet you at our front doors to ensure people with symptoms of cough or fever are directed appropriately and that our visitor policy is being followed.
  • Lines: You may have to wait in line depending on the number of people arriving at any time. You will need to wait at least 6 feet apart from others while in line. Please arrive early for your appointments.
  • New Visitor Policy: Please come alone to your appointments when possible. Those coming with you will need to wait outside, except for the following exceptions:
    • One parent can accompany a child under the age of 18 years old to appointment. Children that are not being seen on that visit or other accompanying family members or others should stay home.
    • One adult chaperone is allowed for vulnerable patients, such as elders, patients with mobility needs or other mental health/medical conditions, chronic pain patients, etc.
  • Labs: If you have to do lab tests scheduled, you may go directly to the lab and not need to visit other parts of the clinic. Your provider will review results with you at your next visit or by phone.
  • Update your phone number: Please let us know if you have any changes in your phone number.

Medical & Urgent Care

La Clínica remains open to see new and existing patients. We are providing phone appointments whenever possible and rescheduling some appointments.

La Clínica patients can call to schedule a Medical or Urgent Care appointment:

  • Alameda County: 510-535-4000
    • Clinica Alta Vista (Teen Clinic): 510-535-6300
    • La Clínica Fruitvale Transit Village: 510-535-3500
    • San Antonio Neighborhood Health Center: 510-238-5400
  • Contra Costa County Call Center: 925-363-2000
    • La Clínica Monument
    • La Clínica Pittsburg
    • La Clínica Oakley
  • Solano County
    • La Clínica Vallejo Medical: 707-556-8100
    • La Clínica Great Beginnings: 707-645-7316
    • La Clínica North Vallejo: 707-558-1900

 In-person appointments are available only as needed for:

  • Urgent Care
  • Prenatal and postpartum visits.
  • Well child checks for your children under 15 months old.
  • Other acute issues, like a urinary tract Infection (UTI), chest pain, Depo-provera and other urgent issues related to birth control, etc.

Contra Costa patients who have had a visit to the ER for transitional care, please call our office for a follow up telephone visit:  925-363-2000.

La Clínica’s updated services and temporary closures

Is La Clínica accepting donations?

If you, or someone you know, would like to partner or donate PPE, food, etc. to La Clínica to support our communities in need, please contact Javier Ramirez at jcramirez@laclinica.org. More information about donations.

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