Improving care for patients with complex care needs has always been a priority for La Clínica because we have long understood that environmental and socioeconomic factors influence health outcomes for patients. Our IOPCM Program offers a unique “high touch” model of care that leverages people, services, and technology in an integrated capacity to coordinate better care for patients with complex medical conditions while keeping costs down.
In this model, care coordinators build a relationship with patients who receive frequent, personalized attention and work closely with them to promote positive health outcomes. Bi-directional communication between the care coordinators and patients is designed to motivate patient engagement and self-management.
In addition, patients can receive home visits, medication delivery, transportation vouchers, and other support to overcome barriers that hinder them from staying healthy or adhering to treatments.
At one point in my life, I was taking 20 pills a day to manage my rheumatoid arthritis pain.
I didn’t know what was worse: the pain or the side effects from all the pills. I began to think I would rather die than live with the pain or keep taking so many pills. I almost gave up on all doctors, but then I discovered La Clínica. The IOPCM team were warm and friendly. I’ve had knee and foot surgery and they have continued to check on me once a week. I’m able to walk now without pain thanks to them and the doctors they referred me. My care coordinator and nurse remind me of my appointments and arrange transportation and delivery of my medication when I need it. Before coming here, I had a stroke but I’ve been able to stay healthy now because of La Clínica. If it wasn’t for them, I wouldn’t be here. I just thank God for La Clínica every day. — Virginia Garcia