La Clínica de La Raza
Post Office Box 22210, Oakland, CA 94623-2210 — Phone: (510) 535-4000 — Fax: (510) 535-4189
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Patients Rights and Responsibilities
As a patient of La Clínica, you have the right to:
  • Be treated with dignity and respect, without regard to your gender, age, cultural, educational or religious background.
  • Privacy and confidentiality of your records.
  • Receive explanations about clinic tests and procedures.
  • Review your medical or dental records with a clinician.
  • Request medical records from other clinics as well as request a transfer of records from our clinic to other clinics.
  • Knowledge of potential side effects of treatment.
  • Change providers within the clinic.
  • Consent to or refuse any care of treatment.
  • To inform us of suggestions or concerns about our services.
You have the responsibility to:
  • Be honest about your medical history.
  • Be sure you understand the explanations, advice and instructions you receive.
  • Follow health advice and medical instructions.
  • Respect clinic policies and procedures.
  • Keep appointments or cancel at least 24 hours in advance.
  • Report any changes in your health.
  • Notify us of changes in your address, telephone number, and insurance carrier.

A complaint or grievance can be filed by contacting Yadel Vado at (510) 535-3655, or in writing: Post Office Box 22210, Oakland, CA 94623-2210. All information will remain confidential.